About Jennifer Kruger

Jennifer Barr Kruger is Director of Communications for Photo Marketing Association International and Publisher of PMA magazine. In addition, Kruger is editor of PMA Newsline and PMA Newsline Weekly, and was previously the editor of several other industry publications. She is a contributor to both the DIMAcast (www.DIMAcast.com) and the Imaging Executive Podcast (www.imagingexecutive.com). Kruger is a 2010 ADDY Award winner for podcasting. She joined PMA in 1994.

Brownstein, Hanson, McNaught and Wood to receive PMA 2015 Distinguished Service Awards

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I am delighted to announce four outstanding individuals are being honored with the 2015 PMA Distinguished Service Award in recognition for contributions to PMA and to the photo imaging industry as a whole. Recipients of the 2015 Distinguished Service Award are Scott Brownstein of Brownstein & McCabe; Bob Hanson of Harold’s Photo Experts; Nigel McNaught of PMA UK; and Brian Wood of Photovision. They will be recognized at an awards presentation on Jan. 5, 2015, during the PMA 2015 Conferences at Bally’s Las Vegas, immediately preceding the Digital Imaging/Photography Conference and Marketplace, presented by PMA, at 2015 International CES in the South Hall of the Las Vegas Convention Center. 

Scott Brownstein

Scott Brownstein

Scott Brownstein During his 23 years at Kodak, Scott Brownstein was responsible for many advanced digital products including dye sublimation printing, “Create-A-Print” consumer operated kiosks and finally the Kodak PhotoCD system. In addition, Scott was also the founder and Chief Technolo gy Officer of Fujifilm e-Systems, where he was responsible for the conception and development of advanced digital solutions for the professional and retail markets alike. While at Fuji, he was also the creative force behind 1-hour web-to-retail printing at more than 1,000 camera stores and over 3,500 mass merchandiser locations. He holds 20 U.S. patents. He was the founding president of the Digital Imaging Marketing Association, served as a member of the Board of Trustees for PMA, and was also a member of the Board of Directors of PNI. Since leaving Fuji in 2006, Scott has remained active as an independent imaging consultant and visionary to small and large photo industry stakeholders alike.

Bob Hanson

Bob Hanson

Bob Hanson Bob Hanson is the president of Harold’s Photo Experts, which operates four retail photo stores in South Dakota, North Dakota and Iowa. Harold’s is a family-owned business that was started in 1910 by Emil Hanson, Bob’s grandfather, as a portrait studio. Bob’s three children are active in the business. Harold’s has been an early adopter and currently operates a central lab with full production capabilities that include film, scanning, wide format printing, press printing, video, sublimation printing, and framing. The company offers a comprehensive online ordering platform and employs a staff of about 60. Bob served as a PMA Territorial Vice President in the 1970s, and was actively involved as a member of PMA’s Retail Local Markets Committee in the 1990s and 2000s. He has also served on the PMA Board of Trustees, and the PMA Executive Committee as both treasurer and vice president. Bob has been a member of the Photographic Research Organization (PRO) for over 40 years, and served on the PRO Board of Directors, on the Executive Committee, and as Chairman of the Audit Committee. Additionally, Bob is a member of Independent Photo Imagers (IPI) and contributed to the development of IPI’s Marketing Services Program.

Nigel McNaught

Nigel McNaught

Nigel McNaught Nigel McNaught spent 50 years working in the photo industry, starting as a shop assistant at a local photo dealer during his youth. He studied the science and technology of photography at University in London, United Kingdom, and his first “real” job was using photography within a research department in the aerospace industry. He joined Polaroid in 1973 as a technical sales rep, and held many subsequent posts, including publicity manager at the time of the patent infringement court case with Kodak. He then headed up the national accounts sales team before moving to Olympus as general manager. Nigel’s career also included an international marketing role with Hope Industries and working with darkroom supplier De Vere before joining PMA as UK Director in 2003. With PMA, Nigel introduced the very popular retail business forum program, which became a regular vehicle for the exchange of ideas. Among the many posts Nigel held over the ensuing 11 years was Chairman of the Skillset Imaging Forum, part of a government initiative to regularize training and qualifications in the creative industries. He also headed the ongoing ID/passport photo campaign for specialty photo retailers, and frequently shared his extensive knowledge of the imaging industry and trends by speaking at sales conferences and meetings. Nigel has also been a regular contributor to a number of photo magazines. Nigel retired from his role at Director of PMA UK in 2014, but says he “is surprised at how many telephone calls he still gets asking his opinion on matters photographic.”

Brian Wood

Brian Wood

Brian Wood Brian Wood fell in love with the photo industry when his parents bought a photo business in Salem, Ore., in 1968, where he began learning to dry and sort prints on a Pako drum dryer. By 1973, he was working after school in both the camera store and the photo lab. In 1977, he took over the photo lab side of the business and soon split it off from the camera store as a separate company. Over the past 35-plus years, he has built the business extensively, while taking the time to serve the industry in many capacities. In 1993, Brian joined IPI, and was invited to join the National Photofinishers Group (NPG), which he served as Chairman in 1996. Three years later, he helped merge NPG with the Buck Rogers Group, and became Chairman of Buck Rogers in 2001. Brian served on the board of IPI from 2006-2011, including positions of US National Chairman in 2006 and Chairman from 2007-2009. In 2008, Brian joined the PMA Executive Board, and served as President of PMA from 2010-2012. Brian currently serves PMA on the Board of Trustees. Register for the PMA 2015 Official Business Session on Jan. 5, where Scott, Bob, Nigel and Brian will receive their award, as well as all the other exciting sessions and opportunities PMA has to offer in conjunction with CES this January, by visiting http://bit.ly/1rpOCMm.

PMA announces Opening Keynote speaker Charles Marshall, who will “dare you to dazzle” your customers

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DigitalImagingPhotography_700x258If you need to get all fired up and start feeling the excitement of being in this business again, look no further — Charles Marshall is just what you need. Marshall, Opening Keynote speaker at the PMA 2015 Conferences, January 4, 2015, at Bally’s Las Vegas, has been bringing his humorous motivational presentations to audiences for more than 20 years.

In his opening keynote address, Creating Success with Extraordinary Customer Service, Marshall will examine common business blunders and questionable customer service practices that prevent companies from growing. In an often hilarious, and always insightful, examination of businesses of all sizes, Charles will share what makes good customer service work, and what makes bad customer service disastrousCharles Marshall.

Good customer service never happens accidentally. It is imperative to create a corporate culture that is serious about putting the customer first. “Delivering the goods” and creating brand loyalty is a priority. Marshall will challenge you to dare to dazzle your customers by engaging the “The Wow Factor!”

His animated delivery and original observations have captivated more than a thousand audiences. He is the author of several books, including The Seven Powers of Success and I’m Not Crazy But I Might Be A Carrier. He has also produced and performed two full-length comedy videos, Fully Animated and I’m Just Sayin’!

Marshall’s opening keynote address is just one of many can’t-miss sessions at the PMA 2015 Conferences, which include the DIMA, PSPA, SPAA, and AIE Conferences at Bally’s on January 4-5, 2015, just prior to the Digital Imaging/Photography Conference and Marketplace, presented by PMA, at 2015 International CES in the South Hall of the Las Vegas Convention Center.  To register for this and all the exciting sessions and opportunities PMA has to offer in conjunction with CES this January, visit http://bit.ly/1rpOCMm.

Learn “What’s the problem?” — and the solution, with Brownstein session at PMA 2015 Conferences

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DigitalImagingPhotography_700x258If you have been in this industry long, or know anything about the visionaries in the field of imaging over the past few decades, then you surely know of Scott Brownstein, who will be the featured Official Business Session speaker at the PMA 2015 Conferences on Jan. 6, 2015, at Bally’s Las Vegas, just prior to the Digital Imaging/Photography Conference and Marketplace, presented by PMA, at 2015 International CES in the South Hall of the Las Vegas Convention Center.

Scott Brownstein

Scott Brownstein

Brownstein, who holds more than 20 patents, spent 23 years at Kodak, where he developed many advanced digital products, including dye sublimation printing, “Create-A-Print” consumer operated kiosks, and the Kodak PhotoCD system. In addition, he was the founder and Chief Technology Officer of FujiFilm e-Systems, and was also the creative force behind one-hour web-to-retail printing at more than 1,000 Ritz Camera stores and more than 3,500 Wal-Mart and Sam’s Club locations. Among many other accomplishments, Scott was also the founding president of the Digital Imaging Marketing Association.

During this dynamic session, intriguingly called “What’s the Problem?,” Brownstein will provide insights to the challenges facing the imaging industry today, and offer his unique perspective on moving forward into a bright future.

“What are our industry’s best ideas for enhancing customers’ digital imaging journeys? Where do the solutions lie?” Brownstein will tackle these tough questions and others, and present his discerning take on how we can ensure the photo industry will remain an evolving sector with significant opportunities. Consumers are more photo-active than ever – so what’s the problem? Come and discover the answer, and more importantly, learn what we need to do about it.

As previously announced, author Colby B. Jubenville, PhD, and imaging industry/retailing expert Bill McCurry will be the sharing the stage at the other PMA 2015 Conferences Official Business Session, being held Jan. 5 at Bally’s.

Be sure to register soon for this and all the other exciting sessions and opportunities PMA has to offer in conjunction with CES this January.

MailPix expands with Winkflash acquisition

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winkflash-logo Photo printing and gifting site MailPix has acquired Winkflash, a 12-year-old photo-printing site based in Attleboro, Mass.

Fred Lerner, CEO of MailPix and former president of PMA (2005-2006), notes the recent news of industry leaders Shutterfly and Snapfish by HP seeking buyers is continued evidence of on-going consolidation of the online photo personalization and printing market — and says his company is “well-positioned to continue its accelerated growth path, through both acquisitions and organic expansion via mobile and technical innovation. Our executive team is prepared to act swiftly on appropriate opportunities.”

In memoriam: Jim Lord

Jim Lord
Jim Lord

Jim Lord

Jim Lord, proprietor of Lords Photodigital in Brighouse, U.K., died  after a short illness on October 7, 2014, at the age of 68.

He was a well-known and respected figure in the photo trade, having run Lords Photodigital (formerly Lords Photography) in Brighouse since 1979.

Lords Photography was founded in Cleckheaton in 1966 by Jim’s father Bil, a photographer. Soon Jim left his job at Simmon’s Cameras in Bradord and went to work with his father in the shop. His forte was running the business, serving customers and keeping the books whilst Bill took the photographs and worked in the darkroom. In 1974 his brother Steven joined the business.

As the business flourished further shops were opened, first in Heckmondwike and then in 1979 in Brighouse, taking over Bentley’s Camera Centre.

In the 1980s, Jim was one of the first members of PMA in the UK.

Jim was always an active member of Kodak Express, which he joined over 20 years ago. He embraced the change from film to digital photography and, once again, was one of the first shops in the country to install a Kodak Apex minilab and kiosks. These have been regularly upgraded and he was very proud to recently install the latest wide screen kiosks and promote printing from mobile phones via the Kodak Moments app.

When not at work, Jim was usually to be found photographing modern railway trains, capturing images of every livery variation in the country. At home he loved to listen to music, mostly classical but he had an eclectic ear for all genres. He also enjoyed films and TV.

However, he was most proud of Lords Photodigtal, the business he built up along with his brother Steven, who is currently UK chairman of PMA. Steven will continue to run the company.

He will be sadly missed by his family, friends, work colleagues and his many loyal customers.

Welcome, new members of PMA and PPFA!

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PMAlogo_CMYK_smallJoin us in extending a warm welcome to these great companies, and all our new members! PPFA_RGB_150

Adam’s Art and Supply, Lawrenceburg, Ind.

admago GmbH, Weimar, Germany

Art Co., Ponte Vedra Beach, Fla.

Art Framing & Awards dba Carlitos Photo & Framing, Cabo Rojo, PR

BWC Printmakers, Richardson, Texas

Creative Archiving Shop, NSW, Australia

Digital Storage Solutions Inc., Del Mar, Calif.

F/22 Consulting Inc., Eagle, Idaho

Hanley Gallery, Folsom, Calif.

Image & Frame, Scottsdale, Ariz.

LeWinter Moulding, Pittsburgh, Pa.

LifeLens Imaging, Charlotte, N.C.

Lot Five Studios, Houston, Texas

Pendleton Art & Frame, Pendleton, Ore.

Photo Services Ltd., Wellington, New Zealand

PhotoCrazy Inc., Thousand Oaks, Calif.

Robin Swanson Photography, La Canada, Calif.

Society for New Approaches To Photography (SNAP), Royal Oak, Mich.

Specialty Photography, Gillette Wyo.

trusted.com, Reston, Va.

Village Frame Gallery, Houston, Texas

The new issue of PMA Magazine is here

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Magazine_issueQ4_2014_700x416I’m happy to announce the newest issue of PMA Magazine — Connecting the Imaging Communities, is now live! With this issue, we are beginning our new, quarterly publication schedule.

In it, you can read about the PMA 2015 Conferences and Digital Imaging/Photography Exhibits and Sessions, presented by PMA, at 2015 International CES. You will also learn about Mark Wallenfang, owner of Shooting Star, whose fascinating career spans photo retail, professional picture framing, teaching, and being the photographer for the Green Bay Packers.

In addition, read about the huge rent bill that drove Fotofast out of its Brisbane location – and right into a much more successful future. Be sure to check out the Fourth Quarter issue for these stories, and lots more.

  • Beating the camera sales challenge – PMA 2015 Conferences speaker Heino Hilbig says we’re all wrong about why camera sales have declined
  • Going mobile with retailers – Now spun off from troubled parent Lucidiom, Photo Finale helps photo retailers unlock mobile images
  • Stop, thief! – PMA 2015 Conferences speaker Jack Reznicki on how to keep people from stealing your images
  • Chuck’s back – With his new namesake photo design bar, Chuck Wolf is back in the business

On the PMA Podcast: The legacy of a leader at Bedford Camera

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PMApodcast_icon_sqA business leader’s legacy is revealed in how the organization performs when that leader is no longer there. Stan Bedford will be remembered for his contribution to his community and our industry. His company is growing and progressing better than most retailers. The team Stan built has carried on since Stan’s passing last January: Bedford Camera and Video just opened their seventh location, a Tulsa, Okla., store formerly known as Camera Gallery. While many retailers are hesitant about commitment and concerned about the future, Bedford’s marches forward. On this episode of the PMA Podcast, Bill McCurry speaks to Bedford President Jeff Beauchamp, who shares an inspiring story with lessons for us all on how to grow, even in frustrating markets.

PMA honors Kirk Sidley with 2015 Hall of Fame Award

Kirk Sidley
Kirk Sidley

Kirk Sidley

Join with us in congratulating our friend Kirk Sidley, owner of Picture Perfect in Portland, Ore., who is the recipient of the 2015 PMA Hall of Fame Award, PMA’s highest honor. Kirk will be recognized at the PMA 2015 Conferences, January 5, 2015, at Bally’s Las Vegas.

The PMA Conferences will immediately precede the Digital Imaging/Photography Conference and Marketplace, presented by PMA, at 2015 International CES in the South Hall of the Las Vegas Convention Center. 

Kirk began his photo career in 1972 at King Size Photo Service in Everett, Wash., as a retail manager. During the next 12 years, King Size Photo grew to one of the largest photofinishers in the Pacific Northwest, with plants in Everett and Spokane, and Portland, Ore., where they operated more than 100 retail stores and a large wholesale network.

By 1980, Kirk was the Vice-President of Operations and COO. In 1983, King Size merged with Phototron Corp., which then became part of Qualex. Kirk, and his wife Shirley, started their own business, Picture Perfect, a one-hour photo chain, in Portland, Ore., in 1984. During that time Kirk also assisted John Haugen Sr., who had been his mentor at King Size, with the formation of Crown Photo Systems.

Kirk helped guide PMA as a board member for several years, taking the helm as president in 2004-2005. He has also served the industry in many other capacities throughout his career, most notably as Buck Rogers Chairman from 1998-1999, and as Chairman of the Board for Independent Photo Imagers (IPI) from 2007-2012.

Kirk and Shirley continue to operate Picture Perfect, which is a leader in providing digital photo services in the Portland area. Currently, he serves on his alma mater Portland State University’s Board, where he chairs the scholarship committee.

“We have chosen to honor Kirk Sidley with the 2015 PMA Hall of Fame Award for a career spent serving the imaging industry,” said PMA President Bill Eklund. “His many contributions to PMA and our members, as well as to other imaging industry organizations, have been truly invaluable. It is an honor to present this award to Kirk for his steadfast dedication to growing the imaging industry.”

Register for the PMA 2015 Official Business Session on Jan. 5, where Kirk will receive his award, as well as all the other exciting sessions and opportunities PMA has to offer in conjunction with CES this January, by visiting http://bit.ly/1rpOCMm.

MMIE goes on holiday hiatus until January

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MIME Logo PMANThis week begins the annual holiday hiatus for the McCurry Marketing Idea Exchange. We wish you a wonderful, healthy and prosperous holiday season. Be sure to look for the return of the MMIE in January!