PMA 2015 Conferences to feature speakers Ed Monahan and Dr. Glenn Omura

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Ed Monahan

Ed Monahan

We’ve announced so many exciting speakers for the upcoming PMA 2015 Conferences, but we’re not done yet. The always compelling Ed Monahan of Kodak Alaris, and PMA favorite Dr. Glenn Omura, Associate Dean of MBA and Professional Programs at Michigan State University, will be presenting two of the keynote addresses at the PMA 2015 Conferences, January 4-5, 2015, at Bally’s Las Vegas.

Monahan will offer the PSPA/SPAA Conference closing general session, entitled Finding Your Place in the World of Digital Media and Consumption. Professional photographers face new levels of competition and challenge as consumers find their needs increasingly satisfied with digital photo consumption. Choices and purchases have moved to the web and mobile, and the industry is forced to adapt new products and services to compete. This presentation will lay out the influences most shaping consumer lifestyles and purchasing behavior, speak to the dimensions of memories from prints to publishing to digital media, and identify the elements deemed critical for the industry to capture both photos and consumer spend.

At the DIMA Conference closing general session, Engagement Crisis in the Age of Digital, Dr. Omura will discuss the

Dr. Glenn S. Omura

Dr. Glenn S. Omura

advantage retailers theoretically have over suppliers is their face-to-face interaction with consumers, which is the personal knowledge each has with many consumers who walk in the door. Specialty retailers who successfully create an emotional connection with their consumers during the face-to-face interaction will have loyalty, advocates for the store, and long term profitability. But even with this advantage, the age of digital has physically separated businesses from their consumers. Consumers are buying and ordering via PCs, tablets, and cell phones, and never meet a human representative. Businesses are trying to use Twitter, Facebook, Instagram and other social digital techniques and are measuring “engagement” by the number re-tweets, likes, or shares, but this isn’t really emotional engagement like we could have in the store when we are on a face-to-face basis. What should specialty retailers do to build engagement to deliver loyalty, advocacy and profits? Discover what many different kinds of businesses are doing to measure, and more importantly, successfully create consumer engagement.

These presentations are among so many informative, exciting, and inspirational sessions taking place PMA 2015 Conferences, which include the DIMA, PSPA, SPAA, and AIE Conferences at Bally’s on January 4-5, 2015, just prior to the Digital Imaging/Photography Conference and Marketplace, presented by PMA, at 2015 International CES in the South Hall of the Las Vegas Convention Center.

To register for these and all the other opportunities PMA has to offer in conjunction with CES this January, visit http://bit.ly/1rpOCMm.

Brownstein, Hanson, McNaught and Wood to receive PMA 2015 Distinguished Service Awards

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I am delighted to announce four outstanding individuals are being honored with the 2015 PMA Distinguished Service Award in recognition for contributions to PMA and to the photo imaging industry as a whole. Recipients of the 2015 Distinguished Service Award are Scott Brownstein of Brownstein & McCabe; Bob Hanson of Harold’s Photo Experts; Nigel McNaught of PMA UK; and Brian Wood of Photovision. They will be recognized at an awards presentation on Jan. 5, 2015, during the PMA 2015 Conferences at Bally’s Las Vegas, immediately preceding the Digital Imaging/Photography Conference and Marketplace, presented by PMA, at 2015 International CES in the South Hall of the Las Vegas Convention Center. 

Scott Brownstein

Scott Brownstein

Scott Brownstein During his 23 years at Kodak, Scott Brownstein was responsible for many advanced digital products including dye sublimation printing, “Create-A-Print” consumer operated kiosks and finally the Kodak PhotoCD system. In addition, Scott was also the founder and Chief Technolo gy Officer of Fujifilm e-Systems, where he was responsible for the conception and development of advanced digital solutions for the professional and retail markets alike. While at Fuji, he was also the creative force behind 1-hour web-to-retail printing at more than 1,000 camera stores and over 3,500 mass merchandiser locations. He holds 20 U.S. patents. He was the founding president of the Digital Imaging Marketing Association, served as a member of the Board of Trustees for PMA, and was also a member of the Board of Directors of PNI. Since leaving Fuji in 2006, Scott has remained active as an independent imaging consultant and visionary to small and large photo industry stakeholders alike.

Bob Hanson

Bob Hanson

Bob Hanson Bob Hanson is the president of Harold’s Photo Experts, which operates four retail photo stores in South Dakota, North Dakota and Iowa. Harold’s is a family-owned business that was started in 1910 by Emil Hanson, Bob’s grandfather, as a portrait studio. Bob’s three children are active in the business. Harold’s has been an early adopter and currently operates a central lab with full production capabilities that include film, scanning, wide format printing, press printing, video, sublimation printing, and framing. The company offers a comprehensive online ordering platform and employs a staff of about 60. Bob served as a PMA Territorial Vice President in the 1970s, and was actively involved as a member of PMA’s Retail Local Markets Committee in the 1990s and 2000s. He has also served on the PMA Board of Trustees, and the PMA Executive Committee as both treasurer and vice president. Bob has been a member of the Photographic Research Organization (PRO) for over 40 years, and served on the PRO Board of Directors, on the Executive Committee, and as Chairman of the Audit Committee. Additionally, Bob is a member of Independent Photo Imagers (IPI) and contributed to the development of IPI’s Marketing Services Program.

Nigel McNaught

Nigel McNaught

Nigel McNaught Nigel McNaught spent 50 years working in the photo industry, starting as a shop assistant at a local photo dealer during his youth. He studied the science and technology of photography at University in London, United Kingdom, and his first “real” job was using photography within a research department in the aerospace industry. He joined Polaroid in 1973 as a technical sales rep, and held many subsequent posts, including publicity manager at the time of the patent infringement court case with Kodak. He then headed up the national accounts sales team before moving to Olympus as general manager. Nigel’s career also included an international marketing role with Hope Industries and working with darkroom supplier De Vere before joining PMA as UK Director in 2003. With PMA, Nigel introduced the very popular retail business forum program, which became a regular vehicle for the exchange of ideas. Among the many posts Nigel held over the ensuing 11 years was Chairman of the Skillset Imaging Forum, part of a government initiative to regularize training and qualifications in the creative industries. He also headed the ongoing ID/passport photo campaign for specialty photo retailers, and frequently shared his extensive knowledge of the imaging industry and trends by speaking at sales conferences and meetings. Nigel has also been a regular contributor to a number of photo magazines. Nigel retired from his role at Director of PMA UK in 2014, but says he “is surprised at how many telephone calls he still gets asking his opinion on matters photographic.”

Brian Wood

Brian Wood

Brian Wood Brian Wood fell in love with the photo industry when his parents bought a photo business in Salem, Ore., in 1968, where he began learning to dry and sort prints on a Pako drum dryer. By 1973, he was working after school in both the camera store and the photo lab. In 1977, he took over the photo lab side of the business and soon split it off from the camera store as a separate company. Over the past 35-plus years, he has built the business extensively, while taking the time to serve the industry in many capacities. In 1993, Brian joined IPI, and was invited to join the National Photofinishers Group (NPG), which he served as Chairman in 1996. Three years later, he helped merge NPG with the Buck Rogers Group, and became Chairman of Buck Rogers in 2001. Brian served on the board of IPI from 2006-2011, including positions of US National Chairman in 2006 and Chairman from 2007-2009. In 2008, Brian joined the PMA Executive Board, and served as President of PMA from 2010-2012. Brian currently serves PMA on the Board of Trustees. Register for the PMA 2015 Official Business Session on Jan. 5, where Scott, Bob, Nigel and Brian will receive their award, as well as all the other exciting sessions and opportunities PMA has to offer in conjunction with CES this January, by visiting http://bit.ly/1rpOCMm.

PMA announces Opening Keynote speaker Charles Marshall, who will “dare you to dazzle” your customers

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DigitalImagingPhotography_700x258If you need to get all fired up and start feeling the excitement of being in this business again, look no further — Charles Marshall is just what you need. Marshall, Opening Keynote speaker at the PMA 2015 Conferences, January 4, 2015, at Bally’s Las Vegas, has been bringing his humorous motivational presentations to audiences for more than 20 years.

In his opening keynote address, Creating Success with Extraordinary Customer Service, Marshall will examine common business blunders and questionable customer service practices that prevent companies from growing. In an often hilarious, and always insightful, examination of businesses of all sizes, Charles will share what makes good customer service work, and what makes bad customer service disastrousCharles Marshall.

Good customer service never happens accidentally. It is imperative to create a corporate culture that is serious about putting the customer first. “Delivering the goods” and creating brand loyalty is a priority. Marshall will challenge you to dare to dazzle your customers by engaging the “The Wow Factor!”

His animated delivery and original observations have captivated more than a thousand audiences. He is the author of several books, including The Seven Powers of Success and I’m Not Crazy But I Might Be A Carrier. He has also produced and performed two full-length comedy videos, Fully Animated and I’m Just Sayin’!

Marshall’s opening keynote address is just one of many can’t-miss sessions at the PMA 2015 Conferences, which include the DIMA, PSPA, SPAA, and AIE Conferences at Bally’s on January 4-5, 2015, just prior to the Digital Imaging/Photography Conference and Marketplace, presented by PMA, at 2015 International CES in the South Hall of the Las Vegas Convention Center.  To register for this and all the exciting sessions and opportunities PMA has to offer in conjunction with CES this January, visit http://bit.ly/1rpOCMm.

Learn “What’s the problem?” — and the solution, with Brownstein session at PMA 2015 Conferences

Scott Brownstein

DigitalImagingPhotography_700x258If you have been in this industry long, or know anything about the visionaries in the field of imaging over the past few decades, then you surely know of Scott Brownstein, who will be the featured Official Business Session speaker at the PMA 2015 Conferences on Jan. 6, 2015, at Bally’s Las Vegas, just prior to the Digital Imaging/Photography Conference and Marketplace, presented by PMA, at 2015 International CES in the South Hall of the Las Vegas Convention Center.

Scott Brownstein

Scott Brownstein

Brownstein, who holds more than 20 patents, spent 23 years at Kodak, where he developed many advanced digital products, including dye sublimation printing, “Create-A-Print” consumer operated kiosks, and the Kodak PhotoCD system. In addition, he was the founder and Chief Technology Officer of FujiFilm e-Systems, and was also the creative force behind one-hour web-to-retail printing at more than 1,000 Ritz Camera stores and more than 3,500 Wal-Mart and Sam’s Club locations. Among many other accomplishments, Scott was also the founding president of the Digital Imaging Marketing Association.

During this dynamic session, intriguingly called “What’s the Problem?,” Brownstein will provide insights to the challenges facing the imaging industry today, and offer his unique perspective on moving forward into a bright future.

“What are our industry’s best ideas for enhancing customers’ digital imaging journeys? Where do the solutions lie?” Brownstein will tackle these tough questions and others, and present his discerning take on how we can ensure the photo industry will remain an evolving sector with significant opportunities. Consumers are more photo-active than ever – so what’s the problem? Come and discover the answer, and more importantly, learn what we need to do about it.

As previously announced, author Colby B. Jubenville, PhD, and imaging industry/retailing expert Bill McCurry will be the sharing the stage at the other PMA 2015 Conferences Official Business Session, being held Jan. 5 at Bally’s.

Be sure to register soon for this and all the other exciting sessions and opportunities PMA has to offer in conjunction with CES this January.

The new issue of PMA Magazine is here

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Magazine_issueQ4_2014_700x416I’m happy to announce the newest issue of PMA Magazine — Connecting the Imaging Communities, is now live! With this issue, we are beginning our new, quarterly publication schedule.

In it, you can read about the PMA 2015 Conferences and Digital Imaging/Photography Exhibits and Sessions, presented by PMA, at 2015 International CES. You will also learn about Mark Wallenfang, owner of Shooting Star, whose fascinating career spans photo retail, professional picture framing, teaching, and being the photographer for the Green Bay Packers.

In addition, read about the huge rent bill that drove Fotofast out of its Brisbane location – and right into a much more successful future. Be sure to check out the Fourth Quarter issue for these stories, and lots more.

  • Beating the camera sales challenge – PMA 2015 Conferences speaker Heino Hilbig says we’re all wrong about why camera sales have declined
  • Going mobile with retailers – Now spun off from troubled parent Lucidiom, Photo Finale helps photo retailers unlock mobile images
  • Stop, thief! – PMA 2015 Conferences speaker Jack Reznicki on how to keep people from stealing your images
  • Chuck’s back – With his new namesake photo design bar, Chuck Wolf is back in the business

PMA Australia Specialty Industry Conference offers ideas, opportunities and motivation

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Ed Monahan of Kodak Alaris addressed school photographers

Ed Monahan of Kodak Alaris addressed school photographers

PMA Australia held its three-day Specialty Industry Conference this past weekend in Manly. Here, Peter Rose, Director of PMA Australia, shares his take on the event:

The Specialty Industry Conference offered a wide range of topics, speakers, and panels. Members engaged in discussions and received information that they could immediately implement in their own businesses, and heard from suppliers who shared their vision.

Friday’s trade show, with around 30 suppliers/exhibitors showing their wares, was an opportunity for one-on-one demonstrations; there was

also plenty of networking and camaraderie at the various events and meetings, coupled with some drinks and excellent food.

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Panelists share insights

Saturday saw the PSPA group listening to two diverse speakers: Ed Monahan of Kodak Alaris, talking about school photography opportunities in an increasingly digital word of consumer behavior; and Sue Gresswell, on the New Working with Children Check – the rules and costs involved for anyone working with children. A trip to Sun Studios provided a welcome view into a successful business, a fun ride in a shuttle bus and a delicious lunch.

Sunday’s full conference program delivered intelligent and thought-provoking sessions, aimed at a primarily retailer audience, to help them do what they need to do for growth in a changing world. The upshot was that there is still opportunity to make money; there was an openness about the whole event, with speakers, panels and the audience willing to share their techniques, their ideas, and their strategies for success.

About 30 companies exhibited at the event.

About 30 companies exhibited at the event.

Overall, this was a successful event that gave value to members in terms of education. Now comes the hard part: keeping motivated to put into action the ideas and suggestions that were delivered.

Special thanks to National Chairperson Paul Atkins, who was tireless in his formal responsibilities, as well as showing he is a master in “holding the audience” during the various panel sessions. We will seeking feedback from the major participants in Camera House, PSPA, APCI and the various buying groups to agree on next year’s format. The general consensus amongst conference attendees was that the first Industry Conference was “‘very worthwhile.”

On the PMA Podcast: Protect your photos with copyright registration

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1_jack

“You really feel violated when  you are infringed, when someone takes your work and uses it illegally,” says commercial photographer Jack Reznicki.

There are tried-and-true ways to head that off, and Reznicki will provide the legal and practical details at his presentation at the PMA Conference in Las Vegas in January. We sat down with him this Fall to get an advance look at that talk, and a look back at where he came from.

You can subscribe to our podcast or download the episode here:

 Or listen in now through the player below.

PMA Australia Specialty Industry Conference focuses on moving to the consumer

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1451PMA Australia is holding a Specialty Industry Conference, Oct. 31-Nov. 2 in Sydney, with the theme of “Moving to the Consumer“. Providing education to consumers is one of the primary ways PMA is helping its members grow their businesses.

“The recently held Educational Expos in Brisbane and Melbourne clearly demonstrated how PMA can co-ordinate retailers, suppliers and consumers in a very cost effective event, which can now be replicated in markets across Australia. The positive consumer, supplier and retailer feedback we received following these events give us real enthusiasm to launch a further four events in 2015,” says Peter Rose, PMA Director of Australian Activities. “Camera House, Teds and other major retailers were instrumental in supporting this program with financial underwriting from APCI, which was co-ordinated by our Chairperson, Paul Atkins. Canon and Nikon agreed to sponsor the program. This co-operative approach was key to their success and will be a major factor in deciding where events will be staged next year. The overall objective is to make consumer photo education easily accessible and affordable, with the close co-operation of PMA members in those areas.”

Peter adds the program of speakers, panels and workshops for the 2014 Specialty Industry Conference is our strongest yet. “If you are serious about the future of your business,” he states, “you should be there.”

 

On the PMA Podcast: Get on board with Save Your Photos Day

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PMApodcast_icon_sqOn this episode of the PMA Podcast, Jen Kruger, publisher of PMA Magazine, talks with Cathi Nelson, founder of the Association of Personal Photo Organizers (APPO) and the Save Your Photos Alliance. The Alliance held its first annual Save Your Photos Day for the first time on September 27. Listen in at www.pmapodcast.org, or using the player below, as Cathi discusses the concept behind the event, how the idea spread to four different countries in only 90 days, what imaging businesses did to make the most of it in their communities, and how you can get involved next time around.

Unveiling imaging apps

Mobile Photo Connect

Mobile Photo Connect

Seventeen mobile photo app developers will debut their work at the Mobile Photo Connect conference in San Francisco next week.

Among the start-ups will be Applied Recognition, AtomKnows LLC, BeFunky, CanvasPop, Eversnap Pro, Joindrop – Onepastfive GmbH, Krome Photos, Looksery Inc., MailPix, Orbeus, PhotoGurus,  Pixicle, Quirl, Sky Mobile Technologies, Takes Inc., Taopix Ltd, and Walgreens.

The conference says more than 130 photo app developers, imaging companies, mobile vendors, and other industry participants from Asia, Europe and the Americas will attend.

The announcements will include face recognition technology, iOS native photo book creation and ordering, event photography, photo auto-matching, real-time face perfecting and transforming effects, and more.

PMA is the media sponsor for Mobile Photo Connect, an executive conference focused on promoting innovation and partnerships in the mobile photography ecosystem. The event will be held October 15, 2014, at the Fort Mason Conference Center in San Francisco.

There’s more information here.